Last updated: 7 October 2026
The visa assessment is free
Submitting a visa assessment costs nothing and does not commit you to anything. We do not request payment before we have reviewed your assessment and sent you a written quotation.
Government, embassy and visa-centre fees
Visa application fees, visa application centre service charges, biometrics fees and similar charges are paid to the relevant authority or centre, not to us. Whether any of these fees can be refunded is decided by that body under its own rules. We cannot refund them, and a visa refusal does not normally lead to a refund of government fees.
Our service fees
Before any work starts, we send you a written quotation describing the service, what it includes, the fee and the terms that apply, including whether any part of the fee is refundable and in what circumstances. Please read it before paying. If something in the quotation is unclear, ask us before you accept it.
Our service is help with preparing your application or responding to a problem. Because visa decisions are made by government authorities, the outcome of an application is not, by itself, a basis for a refund unless your written quotation expressly says so.
Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law, including the South African Consumer Protection Act where it applies.
Questions or complaints
If you have a question about a fee or would like to raise a complaint, please contact us and include your case reference.